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FAQ: What to Expect on your First Visit

How do I make an appointment?
Patients who wish to make an appointment can do so by either of the following methods:

By Phone:
For Hematology/Medical Oncology: (805) 563-5800
For Radiation Therapy: (805) 682-7300
For Nuclear Medicine: (805) 563-5870
If you're unsure of your appointment type: (805) 682-7300

By Faxed Form: (Download form here)
Hematology/Medical Oncology (805) 898-3611
Radiation Therapy (805) 898-3616

When you make an apointment, the following information will be required:
Patient name, telephone number and insurance information
Referring physician's name
Diagnosis
Date of diagnosis (if known)
How the diagnosis was made (pathology report)
What treatment, if any, has taken place
Over what time period the treatment has occurred
How long will I have to wait for my first appointment?
The amount of time that you wait for your first appointment depends on your personal situation.  You may be seen as soon as the very next day, or anywhere from seven to ten days after you inquire about an appointment.
How do I get to the Cancer Center of Santa Barbara?
Driving from 101 north, take Mission Street exit and turn left. Turn left at the first light entering back onto 101 heading north. Do not merge onto the freeway, but stay to the right and take the Pueblo Street exit. Turn right on Pueblo Street. If you're coming to the 540 building, turn left into the first driveway; our building is on your left. Parking is available behind the building. If you're coming to the 300 building, continue on Pueblo St.; parking is available on your right-hand side in the public parking structure, and our building is across the street. Be sure to bring your parking stub in with you, as we will gladly validate.
Driving from 101 south, take the Pueblo Street exit and turn right onto Pueblo Street. If you're coming to the 540 building, turn left into the first driveway; our building is on your left. Parking is available behind the building. If you're coming to the 300 building, continue on Pueblo St.; parking is available on your right-hand side in the public parking structure, and our building is across the street. Be sure to bring your parking stub in with you, as we will gladly validate.
What should I bring?
Answer Needed.
How should I dress?
Answer Needed
Where do I park?
Parking is available at both the 540 and 300 West Pueblo locations.
If you're coming to the 540 West Pueblo location, please park in the patient parking lot.
If you're coming to the 300 West Pueblo building, please park in the public parking structure accessed from Pueblo and/or Castillo Streets. Be sure to bring your parking stub in with you, as we will gladly validate.
How do I apply for a Handicap Parking Placard?
Disabled parking placards are available through the California Department of Motor Vehicles. You can obtain the application for disabled person placard or plates form (REG 195) from the local DMV or online at dmv.ca.gov. To find the nearest DMV office, please call toll free 1(800) 777-0133. Please take the form to your licensed physician, surgeon, physician's assistant, nurse practitioner, or certified nurse midwife to complete and certify the medical necessity for a placard.

The Cancer Center Support Services staff also has these disabled person placard or plates forms available by calling 1(877) 755-7300.
What if I need an interpreter?
The Cancer Center of Santa Barbara will provide medical interpreters as needed. Please be sure to alert our schedulers before your appointment if you feel that you will need a medical interpreter. They can be reached at 1(877) 755-7300.
How do I get copies of my medical records?
If you would like to obtain a copy of your medical records, please call (805) 682-7300 and ask for our medical records department. Please note that HIPAA regulations require we obtain the patient’s signature in order to release protected health information.
How do I get a second opinion?
To get a second opinion at the Cancer Center, please follow the standard process for becoming a Cancer Center patient.

Prior to starting treatment ,our financial services department will work with you to plan the payment for your treatment. If you have questions, please call a Patient Finance Coordinator at (805) 898-2187.
An Intake Coordinator will review your information and contact you by phone within 24 hours, excluding weekends and holidays.
How do I pay for care?
Our staff is experienced in helping you plan for payment of services. Although the patient holds full responsibility for ensuring that payment is made, we can help you sort through the details and steps needed to make your financial arrangements go smoothly. If you would like to speak to us before your first appointment, please contact our Patient Financial department at (805) 898-2187.

Please bring your insurance cards to your first appointment. If you have more than one insurance company, be sure to bring all appropriate forms and cards.

If you are enrolled in a managed care program ( HMO, PPO or POS ), our services may be covered by your plan. Check with your insurance company for any special instructions so that your insurance provider will pay for your visit to the Cancer Center. Your insurance company can tell you about any co-pays or deductibles for which you will be responsible. Knowing this information beforehand will help keep you from running into problems once you arrive. Each insurer has specific requirements that must be met prior to consultation and treatment. Reauthorizations may be required throughout treatment.

In addition to your insurance provider, our patient finance coordinators can answer questions about insurance verification and/or prepayment requirements. We also offer financial assistance and counseling through our Support Services Department.

If your question wasn’t answered, please call 805-682-7300.